Digital Campaign The Director of Email Campaign Operations is responsible for all Development including; email programming, Campaign Development, and QA activities. This position’s primary responsibility is to deliver efficient, high quality and timely service across all Epsilon digital services supported off-shore. Working with the management team (at US & EBR), the position also contributes to the development and implementation of account and departmental strategies, policies and practices. This position will also interact with key Epsilon Stakeholders and approved vendors. Digital Campaign
Duties and responsibilities
The Director of Email Campaign Operations should have previous experience in Production Management and Digital Marketing. Special emphasis on production operations, resource management, customer service, escalation management/problem resolution, and developing quality assurance methodologies.
65%: Oversee all email production operations
15%: Contribute to channel strategy for Epsilon’s off-shored Clients, including; RFP support, proposals, project scope, cost estimation, process development, launch, etc.
20%: General Management: employee development, hiring, training, setting team goals, regular staff/ops/cross-functional meetings, Reporting: management reports, productivity, monthly billable activity, RCA, ad-hoc
Bachelor Degree in Technology, Marketing, and/or Business
10 years hands-on experience
5 years Supervisory Experience
Clear understanding of and ability to articulate email channel trends, practices and methodologies, including United States CAN SPAM and Canadian CASL regulations
Ability to communicate with Data teams to fix/manipulate data sources
Previous Production Leadership and digital experience required.
- Previous and proven experience learning and using SaaS environments
- Working knowledge of Web Technologies (HTML, APIs, XML, web services, etc.)
- Working knowledge of project management and QA methodologies and creation of defined artifacts.
Relevant experience may include some of the following:
Production/Operations Management experience and methodologies
Change Management and Issue Management experience
Project Management Digital Campaign
Client support and consultation
Has developed and maintained departmental processes, documentation, etc.
Has worked with technical staff to design and implement technical solutions
Proven leadership capabilities/ style that generates results
Excellent written and verbal communications skills (English)
Very Good negotiation skills
Very Good time management skills
Detail-oriented, able to multi-task and prioritize
Strong listening skills
Self-starter with a strong initiative
Ability to work in a fluid environment and deliver results
Conditions of Employment
All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting. Digital Campaign
Epsilon is the global leader in creating connections between people and brands. An all-encompassing global marketing company, we harness the power of rich data, groundbreaking technologies, engaging creative and transformative ideas to get the results our clients require. Recognized by Ad Age as the #1 World CRM/Direct Marketing Network and #1 U.S. Agency from All Disciplines, Epsilon employs over 7,000 associates in more than 70 offices worldwide. Epsilon is an Alliance Data company. For more information, visit http://www.epsilon.com/ , follow us on Twitter @EpsilonMktg or call 1.800.309.0505. Digital Campaign
Conversant Software Development and Campaign Management Services LLP (CMS and CDS LLP), trading as Epsilon, is working exclusively for Epsilon and hired resources with CMS and CDS LLP would work with Epsilon teams.Digital Campaign
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